Shipping/RUSH/Payments/Returns

• Please note that we do NOT use Fed-Ex or UPS unless otherwise arranged and paid for ahead of time. We do use United States Post Office First Class and 2-3 Day Priority Mail. Both provide tracking information for your security and our peace of mind!
• The decals, checkbooks and stainless travel mugs are usually shipped within 1-2 days!!
• For most other embroidery items please allow about 2 weeks for your order to be processed, personalized and shipped. (In most cases, you will receive your order within 7 working days, but we need to say 2 weeks to cover ourselves in case we get super busy!)
• Soaps & Candles ship out with 24-48 hours!
• For all Monogrammed Clog and Sandal orders, please be prepared to wait between 6 to 8 weeks as these shoes are artistic creations, hand made just for you.

Because of unfortunate circumstances where we have gone the extra mile to help some customers out and rushed an item overnight BUT NOT GOTTEN PAID, we will NO LONGER be offering this service unless payment is made UPFRONT. NO EXCEPTIONS.

You may use just a credit card without logging in to PayPal or Google, just look for the cc icons. We are also currently using Google Checkout and PayPal as our Credit Card Processors. Expect to see a charge from "info@2preppygirls.com" on your credit card statement. We accept Visa, MasterCard, American Express, Discover and your Debit card through PayPal. Virginia shipping addresses should expect to add an additional 5% in sales tax to the order.

These items are all custom made to your personalized requests. Please double and triple check your order before checkout. Returns & refunds will not be accepted for ANY personalized item unless the mistake was ours. 2PreppyGirls is not responsible for any damages that occur during shipping. ***Also - Any packages that are returned to us from your post office will be kept for 90 days or until you claim it. We will make every attempt to contact you but you will need to Re-Pay for postage for us to re-ship out to you. We can invoice you through PayPal for this extra charge.

Every attempt is made to keep items in stock and up to date. If, for any reason, we are not able to fulfill your order, we will refund your money as soon as possible. Customers' Orders are processed in the order that they are received. In the case that a refund is issued, then we do thank you for visiting the 2PreppyGirls boutique and apologize for the inconvenience. We hope that you will shop with us again!