Tervis Tumblers have a LIFETIME WARRANTY. If you have an issue with your tumbler, you may deal with them directly at Tervis.com. Tracking
Because of unfortunate circumstances where we have gone the extra mile to help some customers out and rushed an item overnight BUT NOT GOTTEN PAID, we will NO LONGER be offering this service unless payment is made UPFRONT. NO EXCEPTIONS.Payments
Your credit card information is NEVER stored on our site & at no point is your card information accessible by anyone here at 2PG. Your shopping security is very important to us! Please do not call or e-mail and ask us to add to your order as we will have no way to charge you. You may use just a credit card without logging in to PayPal or Google, just look for the cc icons. We are also currently using Google Checkout and PayPal as our Credit Card Processors. Expect to see a charge from "[email protected]" on your credit card statement. We accept Visa, MasterCard, American Express, Discover and your Debit card through PayPal. Virginia shipping addresses should expect to add an additional 5% in sales tax to the order.Returns
These items are all custom made to your personalized requests. Please double and triple check your order before checkout. Returns & refunds will not be accepted for ANY personalized item unless the mistake was ours. 2PreppyGirls is NOT RESPONSIBLE for customer color choices or font selection. We list all our choices so that an informed decision can be made. PLEASE CHOOSE CAREFULLY. WE WILL NOT REPLACE THE ITEM YOU DESIGNED. 2PreppyGirls is not responsible for any damages that occur during shipping. ***Also - Any packages that are returned to us from your post office will be kept for 90 days or until you claim it. We will make every attempt to contact you but you will need to Re-Pay for postage for us to re-ship out to you. We can invoice you through PayPal for this extra charge.Refunds
2PreppyGirls is NOT RESPONSIBLE for customer color choices or font selection. We list all our choices so that an informed decision can be made. PLEASE CHOOSE CAREFULLY. WE WILL NOT REPLACE OR REFUND THE ITEM YOU DESIGNED. Every attempt is made to keep items in stock and up to date. If, for any reason, we are not able to fulfill your order, we will refund your money as soon as possible. Customers' Orders are processed in the order that they are received.